Send Your Balance Back to Your Wallet
Withdrawals go back to the same wallet you used to deposit — DANA, OVO, or GoPay — so the money lands somewhere you can actually use it. We process withdrawal requests through a verification step to confirm the account belongs to you; this protects your balance from unauthorised requests. Submit your withdrawal from the cashier, enter the amount, and select your wallet.
Once our team clears the verification check, the transfer goes out. We don't publish a fixed processing window because wallet settlement times vary, but you can track the status from your account history page.
- Go to Cashier — Withdraw — From your account menu, open the cashier and switch to the withdrawal tab. Your verified wallet options appear based on your deposit history.
- Enter the Amount — Type the amount you want to withdraw. The cashier shows your available balance so you can confirm the figure before submitting.
- Complete Verification — If prompted, confirm your identity with the verification step — this is a one-time check tied to your account, not a repeated hurdle.
- Track the Transfer — Your account history logs the withdrawal request and its current status. Contact support with your request ID if the status hasn't moved.